Service Cancellation Policy

The services paid by credit card are subject of the following cancellation policy

1. Translation and interpreter services
1.1 service is subject of full refund if cancelled before the service has started to be provided.
1.2 Service is not refundable after it was actually provided.
1.3 If the service was cancelled after partially provided, only unused part is subject of partial refund

2. Discounted packages
2.1 service is subject of full refund if cancelled before the service has started to be provided.
2.2 Service is not refundable after any services in the package started to be provided

3. Sightseeing tours
3.1 service is subject of full refund if cancelled before the service has started to be provided.
3.2 Service is not refundable after any services in the package started to be provided

4. Internal flight (tickets)
4.1 Refunds for ticket cancellation are provided in accordance with cancellation policy set for the particular ticket issued by issuing airlines. Airlines cancellation rules are detailed in the ticket

5. Airport transfers, driver services
5.1 service is subject of full refund if cancelled before the service has started to be provided.
5.2 Service is not refundable after it was actually provided.
5.3 If the service was cancelled after partially provided, only unused part is subject of partial refund

6. Apartment rent
6.1 In case of cancellation prior to check-in date or no show, the penalty fee equal to one night regular price (price listed on UkraineFare web-site www.ukrainefare.com or provided to the client by e-mail by UkraineFare) is charged no matter what amount of deposit is paid, the balance (if any) is refundable to the client;
6.2 If check-in date or check-out date or both are changed, one-night change fee is charged, the balance paid is either refundable or is applied towards new booking dates.
6.3 If apartment rent has been cancelled by UkraineFare due to the fact that its quality or condition described changed AFTER it was booked by the client, or the client found any irrevocable defects upon check-in, or that apartment does not match description or photos prior received by the client, or the apartment booked became unavailable due to failure of the UkraineFare suppliers, the following procedure applies:

• Ukrainefare suggests equal or better property to a client. If a client agrees for this change, no additional fees applies and UkraineFare provides transfer from one property to another (if applicable) at no charge to the client.
• If the client does not agree with the property or properties suggested as alternate by UkraineFare, any payments made towards apartment booked are refundable in full